Broken Heart Warranty
At Heart Built Homes, we pour our heart into every home. But hey, sometimes even the strongest hearts get a little crack. That’s where our Broken Heart Warranty (a.k.a. the 2-10 Home Buyers Warranty) comes in.
Heart Built Homes LLC has partnered with 2-10 Home Buyers Warranty, the industry leader for warranty coverage in new construction, to provide you with peace of mind and enhanced customer service. 2-10 Home Buyers Warranty now covers 1 in 5 homes in the US.
How To Mend Your Broken Heart
It’s as easy as 1 - 2 - 3
1
Take a deep breath. Your home is still beautiful (just a little moody right now).
2
Confirm the defect is covered under warranty. Review your 2-10 warranty manual (the one that came with your home or download it below). Make sure the issue is covered and calls for repair. No heartbreak over non-warranty items, please.
3
Fill out the form below. If it’s covered and needs fixing, just complete the form and we’ll be in touch soon to patch things up — no relationship counseling required.
EMERGENCY!?
If you're experiencing a true warranty emergency, please follow the steps below.
An emergency is defined as a situation that poses:
A substantial risk of serious damage to your home, or
A substantial risk of injury to you or your household — if not immediately addressed.
Examples Include ▾
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Burst Water Pipes
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Gas Leaks
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Sewer Backup
Please note: Emergency claims are not monitored outside of business hours (Monday–Friday, 8:00 AM–4:00 PM ET).
We’ll respond as soon as possible during business hours.
What To Do
✓
Stop the issue (if safe to do so). Take immediate action to protect your home and yourself. Shut off water, power, or gas if needed.
✓
Contact the trade directly. Use the subcontractor contact list provided with your New Home Orientation (NHO) documents to call the appropriate trade and report the issue.
✓
Document everything. Take photos, keep notes, and save all communication with the trades for your records.
✓
Notify Heart Built Homes. Submit the emergency claim using the form below. We'll follow up as soon as possible during business hours.
Warranty At A Glance
Wondering what's covered? Peek at this quick reference!
You can search your digital warranty book and view or download the book for your reference.
Workmanship
Quality is important, especially in your new home. Your workmanship warranty establishes the standards applicable to the fit, finish and materials used in the construction of your home. Commonly used across industries, fit refers to how well the parts of the finished product come together and finish refers to the completeness of work.
Overview of items covered:
Roof Covering • Cabinets • Countertops • Door panels • Exterior siding • Luxury vinyl plank floors • Basement floor • Ceramic tile • Drywall • Windows • Interior trim • Carpet • Paint • Fireplace
Distribution Systems Warranty
The distribution systems warranty establishes the standards for your home’s electrical, plumbing and mechanical systems. The wiring, piping and ductwork of your new home are addressed under this warranty.
Overview of items covered:
Supply piping • Waste piping • Electrical wiring • Ductwork
Structural Warranty
The structural warranty addresses the designated load-bearing elements of your home.
Overview of items covered:
Roof framing systems • Load-bearing walls and partitions • Load-bearing beams • Load-bearing columns • Load-bearing footings • Load-bearing footings • Load-bearing foundation systems • Load-bearing floor framing systems • Load-bearing girders • Load-bearing lintels • Load-bearing masonry arches
Information and graphics shown are for illustration purposes and do not represent actual coverage in the limited warranty. Please see the warranty manual issued at the closing of your home for details and terms of warranty coverage provided.
Warranty Request
If you're a Heart Built Homes homeowner who needs to submit a warranty request, we're happy to help you.